We are seeking a proactive and customer-focused Customer Service Executive who can effectively manage client interactions through phone, email, and chat while also contributing to tele sales activities. The ideal candidate will be a strong communicator, persuasive in sales conversations, and skilled at resolving customer issues efficiently to ensure client satisfaction and loyalty.

Key Responsibilities:

Customer Service & Problem Solving

• Handle inbound and outbound customer calls with professionalism and empathy.
• Resolve customer complaints, queries, and requests promptly, ensuring a positive experience.
• Escalate complex issues to relevant departments while maintaining ownership until resolution.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up with customers to ensure their concerns are fully addressed.

Tele sales & Business Growth

• Achieve monthly sales targets through effective pitching and objection handling.
• Identify potential opportunities during service interactions and convert them into sales.
• Maintain and grow long-term customer relationships by providing solutions aligned with their needs.

Operational Support

• Collaborate with internal teams (Sales, Operations, Finance, etc.) to ensure smooth service delivery.
• Provide product/service knowledge to customers and assist them in making informed decisions.
• Prepare and share daily/weekly reports on sales, customer feedback, and service performance.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• Minimum 1 years’ experience in customer service, telesales, or call center operations.
• Excellent communication and negotiation skills (both verbal & written).
• Strong problem-solving ability with a customer-first mindset.
• Ability to work under pressure and meet targets in a fast-paced environment.
• Proficiency in MS Office and CRM software.
• Positive attitude, patience, and strong interpersonal skills.

Working Hours : Roster-based duty, 6 days a week

Benefits:

• KPI incentives for achieving targets
• Career growth and training opportunities.
• Supportive and dynamic work environment.