Executive (Waterways)

About the Role

The Executive – Operations (Waterways) will be responsible for supporting day-to-day operational activities, ensuring smooth coordination with field teams, supervisors, and operational staff. The role includes providing operational support, resolving real-time issues, monitoring workflows, and maintaining service efficiency to ensure seamless customer and operational experience.

 Key Responsibilities

• Ensure device readiness, checking, and operational support for field activities.
• Provide field-level, over-the-phone, and video call support to operational teams.
• Coordinate and communicate regularly with ship supervisors, counter staff, and operational personnel.
• Troubleshoot operational issues and provide immediate solutions whenever required.
• Support onboarding and training activities for new companies and operational staff.
• Manage ID creation for new companies, supervisors, countermen, and deck personnel.
• Oversee day-to-day operational workflows and ensure timely task completion.
• Maintain operational records, prepare reports, and monitor key performance metrics.
• Identify operational inefficiencies and recommend process improvements.
• Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.
• Handle customer complaints, escalations, and urgent operational challenges professionally.
• Assist management with operational updates, workflow monitoring, and scaling initiatives.

 Requirements & Qualifications

• Bachelor’s degree in Business Administration or any relevant discipline.
• 1–3 years of experience in operations, field support, or customer service-related roles.
• Strong communication, coordination, and problem-solving skills.
• Ability to manage operational challenges under pressure and provide timely support.
• Basic technical understanding and willingness to learn operational panels and systems.

 What We Offer

• Competitive salary: BDT 20,000 – 25,000 per month (based on experience).
• A collaborative and innovation-driven work culture.
• Opportunity to work with cutting-edge data tools in the digital transportation industry.
• Career growth and learning opportunities within a fast-growing organization.
• Festival bonuses and other benefits as per company policy.