Executive – Operations

About the Role

We are looking for a proactive, detail-oriented, and customer-focused Operations Executive to support and streamline our day-to-day transportation operations. In this role, you will serve as a key point of coordination between field teams, operational staff, and internal stakeholders, ensuring smooth service delivery and prompt resolution of operational challenges. The position requires strong communication skills, problem-solving ability, and a willingness to provide hands-on support through field coordination, remote troubleshooting, and operational monitoring.

 Key Responsibilities

• Ensure device readiness, checking, and operational support for field activities.
• Provide field-level, over-the-phone, and video call support to operational teams.
• Coordinate and communicate regularly with ship supervisors, counter staff, and operational personnel.
• Troubleshoot operational issues and provide immediate solutions whenever required.
• Support onboarding and training activities for new companies and operational staff.
• Manage ID creation for new companies, supervisors, countermen, and deck personnel.
• Oversee day-to-day operational workflows and ensure timely task completion.
• Maintain operational records, prepare reports, and monitor key performance metrics.
• Identify operational inefficiencies and recommend process improvements.
• Coordinate with internal teams to ensure smooth service delivery and customer satisfaction.
• Handle customer complaints, escalations, and urgent operational challenges professionally.
• Assist management with operational updates, workflow monitoring, and scaling initiatives.

 Requirements & Qualifications

• Bachelor’s degree in Business Administration or any relevant discipline.
• 1–2 years of experience in operations, field support, customer service, or related roles.
• Strong communication, coordination, and problem-solving skills.
• Ability to manage operational challenges under pressure and provide timely support.
• Basic technical understanding and willingness to learn operational panels and systems.

Special Requirement:

• Only female candidates should be considered for this position as per the current team requirement and operational planning.

  What We Offer

• Competitive salary: BDT 22,000 – 25,000 (Gross) per month (based on experience).
• Weekly Two Holidays
• A collaborative and innovation-driven work culture.
• Opportunity to work with cutting-edge data tools in the digital transportation industry.
• Career growth and learning opportunities within a fast-growing organization.
• Festival bonuses and other benefits as per company policy.